What Services do you offer?
We offer our Standard Cleaning Service, Deep Cleaning, and Move in / out Cleaning (more details)
What makes BGR Cleaning Service different than their competitors?
We are consistent, reliable and trustworthy, we don’t cut corners, we perform a detailed cleaning based
on our checklist. We have high standards which have exceeded our clients' expectations.
We'll always provide you with a personalized service, and a job that is not rushed. We will spend as
much time in your home as necessary.
Who will be coming to clean my home?
For your regular service we try to keep the same team, we will not send someone who you've never met personally.
Do you have a guarantee? If I'm not satisfied?
We have never had a dissatisfied customer, we offer a 100% satisfaction guarantee. If you're not
satisfied with our services, call us back within 24 hours and we will fix it at no extra charge.
Can I get a refund if I'm not satisfied?
We cannot offer refunds at this time, but we do guarantee your satisfaction! By providing you with
detailed checklists you can be sure we're performing the services you pay for.
How should I prepare for services?
The time we spend in your house must be as efficient as possible, so to get better cleaning results we would suggest you to pick up clothing, toys or other household items, and have the sink free of pots, pans and dishes. This allows us to spend our time cleaning and sanitizing your home and prevents any additional charges for additional work performed not discussed during the estimate.
Do I need to sign a contract?
We have a service agreement that lists our policies and procedures that we request all clients read over and sign. This is set in place to create a mutual respect and ensure good communication. There are no timed contractual commitments! We want to earn your business each time we clean your home.
What DON'T you do?
We don't clean animal or human feces, urine, vomit or other biohazards, including kitty litter pans.
We do NOT move heavy furniture or lift anything weighing over 20lbs.
We do not climb on ladders or anything else, with the exception of a step stool to reach something so we do not become a liability to you.
we also request that such items of extreme sentimental or monetary value be moved and/or cleaned by the client.
Changing bed skirts or comforter covers is not included in our linen changing service, and we will not flip mattresses.
Why is the price of my first cleaning higher?
The first time we come out to clean your home, the job is scrubbing and labor intensive as we get all areas cleaned to our high standards.
How do you determine your fees?
Our fees are calculated based on the size and condition of the home, frequency of service, amount of people and pets living in the home.
Do I need an initial cleaning if I'm just switching companies?
Yes, most of the time it will actually take us more time to clean your home to our standards.
Do you come with your own supplies and do I need to provide equipment?
We bring all equipment and some supplies. We’ll give you a list of supplies you’ll need to provide us, prior to each visit.
Do I need to be at home when BGR comes to clean my house?
It’s not necessary for you to be home while we're cleaning, many of our customers give us a key to their home. Please also note that if you are at home we cannot re clean rooms that have already been cleaned. If rooms are not accessible to us at the time we are ready to clean them, we will have to skip those rooms.
How do I pay for services?
We accept cash, checks; Payment is due when services are rendered We ask that you please have payment on the kitchen counter in an envelope marked for "BGR" at this time we cannot accept personal checks that are from any non-local banks.
What about my pets?
We love pets and are comfortable with them during cleaning. But if you'd like to see your mopped floors in pristine condition, you can put your dogs outside or in their crate; If you have an aggressive breed or larger dog, they must be locked away for our safety.
I've never hired a cleaning company before, how do I get started?
Submit a quote request so you have an idea of the estimated cost for your home. Keep in mind these are only estimates and we try our best to stay in the range given in the initial quote. Obviously if the work is more than expected or less, the final price will change accordingly. for this reason we highly recommend in home estimates.
You may skip or cancel any of your cleanings. Please give us a full 96 hours notice.
What Cities do you serve?
We Serve: Baltimore City, Catonsville, Towson, Timonium, Lutherville, Pikesville, White Marsh, Perry Hall, Middle River, Owings Mills